Month: February 2017

0

What’s Your Leadership Style? Take the Quiz!

What’s Your Leadership Style? Take the Quiz!

They can certainly be fun, and the results can also be interesting and insightful. I've been thinking a lot lately about how I can provide more personalized insight about how you as an individual might approach the 3 fundamental acts of leadership - Speaking Up, Stepping Up, and Standing Up.  I'd been wondering if I [...]

0

Reawakening the Nobility of Service

Reawakening the Nobility of Service

In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. Here he offers some of that practical advice, explaining how a novel service experience can also be one that is profound. “You [...]

8

Why You Should Speak Less and Listen More

Why You Should Speak Less and Listen More

When I was growing up, I remember feeling more uneasy when my parents got very quiet than when they were speaking loudly about their displeasure with something I or my brother had done. As a proponent of speaking up as an act of leadership, it is perhaps ironic that I learned at a very young age [...]