Articles By: Susan Mazza

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Reawakening the Nobility of Service

Reawakening the Nobility of Service

In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. Here he offers some of that practical advice, explaining how a novel service experience can also be one that is profound. “You [...]

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Why You Should Speak Less and Listen More

Why You Should Speak Less and Listen More

When I was growing up, I remember feeling more uneasy when my parents got very quiet than when they were speaking loudly about their displeasure with something I or my brother had done. As a proponent of speaking up as an act of leadership, it is perhaps ironic that I learned at a very young age [...]

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How to Measure Fun

How to Measure Fun

Jack Quarles is a natural encourager who loves to help business leaders achieve more success. His newest book, Expensive Sentences, exposes the clichéd wisdom that often leads to lost time, money, and opportunity with humor, empathy, and clarity. I think you'll appreciate the perspective he shares here! Did you have fun this past weekend? Can [...]

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5 Ideas to Help You Cultivate Leadership

5 Ideas to Help You Cultivate Leadership

The ultimate sign of an effective leader is that they are cultivating leadership in others. Sometimes this happens naturally. Yet, more often than not, if you want to cultivate leadership, you need to be intentional. Leading can be simple. In fact, committing an act of leadership can be as simple as committing an act of [...]

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What Stand Will You Take for You?

What Stand Will You Take for You?

Leaders are those who choose to take a stand for a better future. When a leader witnesses a wrong, they are the ones who naturally feel compelled to set things right. Consider that it is not uncommon to struggle with putting yourself and your dreams first. Faye Mandell, in her book Self-Powerment, shares this fable [...]

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