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Susan Mazza, CEO of Random Acts of Leadership
Random Acts Of Leadership Clients -  United Way
Random Acts Of Leadership Clients -  Avenue World School
Random Acts Of Leadership Clients -  Prudential
Random Acts Of Leadership Clients -  US Navy
Random Acts Of Leadership Clients -  ATT
Random Acts Of Leadership Clients -  Lucent

Discover How Leading Can Be Simple

If I asked you to commit an act of kindness today would you know what to do?

You would, wouldn’t you?  In going through your day with that intention you would likely encounter an abundance of opportunities to be kind in word and deed. Find out your leadership style now!

What if leading could be that simple?

That is the inquiry I began in June of 2006 when my dad, Jim Ernst, passed away.  You see he had left a newspaper clipping for us to find called “To Remember Me…” by Robert Noel Test. 

The last line reads “If by chance you wish to remember me, do it with a kind deed or word to someone who needs you. If you do all that I have asked, I will live forever.”

He had given us the perfect way to remember him, so at his memorial service we asked people to commit an act of kindness in his memory.

Over the next few months I took on the practice of committing random acts of kindness.

What I observed got me thinking…

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Could committing an act of leadership be as simple as committing an act of kindness?

I started to consider that perhaps committing an act of kindness is, in and of itself, an act of leadership. 

On a number of occasions, while my motive was to be kind, I noticed my actions caused others to behave differently and even work together for a common goal.  

What seems to be the common thread between committing an act of kindness and committing an act of leadership is the commitment to make a difference.

When you commit an act of kindness you are reminded that the “small stuff” really matters.

As a business coach and leadership expert for over 20 years I have come to believe the same is true in leading – it’s the small stuff, the simple actions you take, the words you say to one person at a time every day. That make the biggest difference of all.

So what is the key to elevating your leadership one action at a time, one day at a time?

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I discovered that leading really can be as simple as committing an act of kindness, you just need to be able to recognize what leadership looks like in practical, everyday actions.

In my quest to make leadership simple I discovered there are actually 3 fundamental acts of leadership.

The best part is that these are actions ANYONE can take to elevate their leadership to the next level regardless of where you are starting from - whether you are brand new to leading, an accomplished leader, or somewhere in between.

These three acts of leadership are your guide to becoming an unstoppable leader - a leader who makes a difference, earns trust, and delivers results.

What My Clients Are Saying:


From Overwhelmed to Focused and Productive

Your simple approach to strategy helped me go from feeling overworked and overwhelmed to being able to easily prioritize the programs that would have the biggest impact on our results. We doubled our fundraising, increased active volunteers and community engagement, and were able to increase staff to sustain delivery of our programs.

Beth Gitlin Principle, BJB Consulting

A Life Changing Experience!

It would not be a stretch for me to say that your program was life-changing for me. I was dealing with some incredibly difficult challenges professionally. Susan helped me remember what it is that drives me and rediscover the power of my leadership style. I went from feeling discouraged to playing big again!

Lori Zipes Command Chief Engineer, US Navy

A Partner for 20+ Years in Facilitating Results and Progress

Learning from the tremendous insight and guidance which Susan brings for twenty years I can honestly say that she is an executive coach who truly understands effective simplicity leads to results. Our dynamic organization has consistently benefitted from improved practice which ultimately facilitated results and progress. The opportunity to partner with Susan is a seamless endeavor and certainly, I have and will continue to benefit from her expertise, diligence, and thoughtfulness.


Andy Williams Director of Teaching & Learning, Avenues: The World School
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