Tag: Building Trust

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Using Humor to Drive Success

Using Humor to Drive Success

How frequently do you think your employees laugh at work? In contrast, how often do you estimate that they feel bored or uninspired? Skilled leaders, those we call the “Stand-Up Strategists”, understand the utility of humor to address four important organizational outcomes, or the 4Cs: Community, Composure, Change, and Creativity. And to address these four [...]

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9 Ways A Leader Can Earn Trust

9 Ways A Leader Can Earn Trust

The conditions for trusting someone are very personal. In fact, despite how logical your assessments regarding trustworthiness may seem to you, it’s important to remember that not everyone takes the same approach. Some of us grant trust and take it away when someone does not live up to our standards or expectations. Others believe trust [...]

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Reawakening the Nobility of Service

Reawakening the Nobility of Service

In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. Here he offers some of that practical advice, explaining how a novel service experience can also be one that is profound. “You [...]

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How to Deal with Disrespect

How to Deal with Disrespect thumbnail

Have you ever experienced being disrespected in some way, but found yourself not quite sure what to do? Perhaps you felt like someone was being condescending toward you. Or maybe they said or did something that you felt was intentionally designed to make you feel small or less important. A client had called me recently [...]

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