We are all connected. We seem to be hearing that more and more these days. Yet do we really act like we believe it? We have been trained to think in a paradigm that has us focus on what separates us. Today’s world, for the most part, has been framed in a mechanistic model based […]
The very idea of holding someone to account tends to make people bristle with apprehension and fear regardless of whether they are the one holding or the one being held to account. We seem to have developed a belief that the purpose of holding someone to account is to make sure they know they did
We all have expectations of others and others have expectations of us. Sometimes we know exactly what is expected of us. Sometimes we don’t. Sometimes we do what is expected of us whether we like it or not. Sometimes we don’t. Yet whatever choices we make there will likely be consequences tied to how well
How To Deal With The Expectations vs Reality Gap Read More »
Change happens one conversation at a time. Sure you need to take action to make anything happen. Yet the same thinking will likely beget more of the same in terms of both actions and results. So if you really want different results you have to start by changing how you think. That is where the
Aaron Levie, CEO of Box, Inc., writes about the source of consistently amazing customer experiences: Uncompromising Promises. It is the stand a company makes that “above all else, our customer will have this kind of experience.” When an “uncompromising promise” becomes part of the fabric and folklore of an organization it takes on a life of its own.
