They can certainly be fun, and the results can also be interesting and insightful. I've been thinking a lot lately about how I can provide more personalized insight about how you as an individual might approach the 3 fundamental acts of leadership - Speaking Up, Stepping Up, and Standing Up. I'd been wondering if I [...]
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. Here he offers some of that practical advice, explaining how a novel service experience can also be one that is profound. “You [...]
When I was growing up, I remember feeling more uneasy when my parents got very quiet than when they were speaking loudly about their displeasure with something IÂ or my brother had done. As a proponent of speaking up as an act of leadership, it is perhaps ironic that I learned at a very young age [...]