Building trust

Moments of Trust

Trust may manifest in how we feel about someone, but behind that feeling is a series of moment to moment interactions that set the stage for the quality of the relationship.

Some of those moments will inevitably be moments of truth.  They will set the stage for a long and satisfying relationship or they will cause a crack in the foundation of trust for the future.

You may not realize at the time just how pivotal one of those moments of truth may be in building or undermining trust until after the fact.  Yet what if there was a way to increase the odds that when those moments arise that they will be the ones you can look back on to tell the story of how trust was forged?

There is indeed a way to turn moments of truth into moments of trust if you are willing to make building trust a priority.

While you may logically think making trust a priority is a good idea, be aware up front that it will take work, sometimes hard work, to actually follow through.

As with any great and important endeavor, the journey to building trust begins with making a choice to not only begin but to keep choosing even when it gets hard.  Barbara Kimmel made the choice to make trust building more than a priority.  She has made it her mission and followed through in a big way.  Barbara has taken a stand for trustworthy behaviors and business practices and stepped up by forming an organization called Trust Across America and Trust Around the World.

Through Trust Across America and Trust Across the World, Barbara Kimmel has cultivated a treasure trove of thought leaders, resources and tools to support those who want to make building trust a priority.

Do you want to learn how to build trust in your organization?

Trust Across America, Trust Around the World  has just released Trust Inc.: 52 Weeks of Activities and Inspirations for Building Workplace Trust.  I am honored to be a contributor to this book featuring 52 thought leaders who are actively working to weave trust into the fabric of how people interact and how business works today.

If you want to learn to turn more of those moments of truth into moments of trust I encourage you to take advantage of this book and the many other resources Trust Across America offers to support you in leading the charge where you live and work.

Want to receive a free copy of the latest Trust Inc. book?

Answer the following question by commenting below:  What is the one practice you would recommend to anyone who wants to increase trust in their relationships?

I’m giving away 3 copies for the most insightful answers.  It won’t be up to me.  I’ll be asking a few of my clients to weigh in based on what’s most helpful to them.  I look forward to reading your insights!


Copyright: raywoo / 123RF Stock Photo

  • Sampathkumar Iyengar says:

    Be fair in your dealings with your family and friends as well and always make a level playing field. This will eventually work out on the long haul of life.

  • Margy says:

    Be accountable. Follow through on the commitments you make and if for some reason you don’t, acknowledge the mistake and make a new commitment for the future.

    Be present.

    Express appreciation.

  • kharrou hicham says:

    Be yourself all the time, don’t judge people and clarify your objectives : When you are True with your self and with others then trust becomes easy

  • […] Trust may manifest in how we feel about someone, but behind that feeling is a series of moment to moment interactions that set the stage for the quality of the relationship. Some of those moments w…  […]

  • Wendy Griffin says:

    Treat others with the same respect as you expect from them, and always be genuinely gracious.

  • Carole k says:

    Be straight forward from the heart. Both family and friends, business people can sense sincerity. That with accountability sets the stage to forge trust.

  • Catherine Russ says:

    Be steadily reliable and keep lines of communication open – silence can be a great killer of trust as millions of assumptions can be made to explain it away.

  • Michael says:

    Own your mistakes, if you make one- apologize, mean it, and don’t make it again. This really brings people to trust you and shows that you are human like everyone else.

  • Friderike Butler says:

    Walk your talk.
    Be intentional about your messages, only extend promises that you can reasonably keep.
    If you make a mistake, admit it, apologize and offer insight as to how you would treat a similar situation differently in the future. Be gracious when others make mistakes.
    Do not talk negatively about someone who is not part of the conversation.

  • Linda S Fitzgerald says:

    Be honest with self first and then as authentically honest with others as possible. If I know someone is going to be honest and authentic with me every time we interact; I’ll come to trust them.

    Great piece Susan!

  • Chantal Bechervaise says:

    Be consistent in your actions. When people know what to expect from you, then you build trust and credibility.

  • Doon Wintz says:

    A great start is to focus on the trust you put in others. One way to build your trust in others is to give others the benefit of the doubt. Start from the position of assuming that the person’s intentions are noble and good, that they have the company’s (or relationship’s) best interests in mind. If you are concerned they may not, consider asking them to share the ways their action or position furthers the needs of the company/relationship.

  • Thanks for all of your great replies! Awaiting the responses from my “judges” regarding who the winners are and will announce on Monday.

    Wherever in the world you are may this year close in joy and the new year begin filled with possibility and the belief that you can and will realize your dreams!

  • And the winners are…

    Catherine Russ
    Carole K
    Chantal Bechervaise

    Thanks to all who commented! I will send an e-mail separately to arrange to get the book to the three of you.

  • Mark Roberts says:

    I’ve always believed that organizational trust is a three step approach starting with openness, total transparency and a diversity of ideas would create a strong element of trust. Once we allow ourselves to be seen for who we really are then it enables others to know what their trusting.

    • I love this Mark: “Once we allow ourselves to be seen for who we really are then it enables others to know what their trusting.”

      When we are allow ourselves to be vulnerable enough to be seen we invite trusting relationships.

  • […] Leading also involves establishing trust. Susan Mazza discusses how moment-to-moment interactions set the stage for the quality of a relationship. She introduces a book to which she contributed, TRUST, Inc: 52 Weeks of Activities & Inspirations For Building Workplace Trust (Volume 3). Read the full article here: Moments Of Trust. […]

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